508-298-4787
info@pdh-pro.com

FAQs

Taking an Online Course

What’s the procedure for taking an online course through PDH-Pro.com?

To take an online course, please do the following:

Download Course Materials: Browse through our extensive collection of courses and select one of your choosing. Within each course description page is a “Course” link that you can use to download the course materials to your computer. Read the course materials.

Purchase the Course: Click on “Buy Now” button to purchase the course. If you have an account, you may pay for the course. If you do not have a course, you will be prompted to register and create a new account. This only requires your name and a valid email address. Add courses to your Shopping Cart by clicking the “Add To Cart” button for each course. Purchase your selected courses by clicking the Shopping Cart button. Pay through our secure site (SSL security and html protocol) using a credit card.

Take Quiz: Log into your account. Click the Dashboard tab, the courses you have purchased will be listed on the Current Courses tab. Select a course to begin by clicking the course name. Click the “Exam” icon to begin the quiz. Take the quiz as many times as necessary in order to pass with a 70% or better. You may start the quiz, stop, and then return to the quiz at a later time to finish.

View Certificate of Completion: To view your certificates of completion or to review your course history click on “My account” followed by clicking on the “Completed Courses” tab. You must be logged in first to review your course history

What is the format of the quiz?

The quiz consists of multiple-choice and True/False type questions. Depending on the length of the course, the minimum number of questions required is:

1 to 2 Unit-Hour Course – 10 Questions

3 or more Unit Hour Course – 5 Questions for every Unit Hour

Is there a time limit for the course and the quiz?

No. You may take as much time as you need to review the course and complete the quiz.

What happens if I don’t achieve the passing grade of 70%?

If you don’t complete the quiz on the first attempt, you may retake it as many times as necessary in order to pass, at no additional charge.

How do I retake the quiz at a later date?

If you decide to return later and retake the quiz, click on my account then go to the “Courses” section and click on the course you wish to complete. Within the course, select the icon for “Exam”.

How long will it take my course to get here?

Online courses are instantly available as soon as you complete the registration process. You will be able to see your test immediately after your order by clicking “submit”. Testing and Certificates are available 24/7.

What score is required to pass a test and how often can I retake a test if I don’t pass the first time?

A score of 70% or better is required to pass our self study PDH courses. You may take our tests as many times as you would like; current PDH guidelines do not limit the number of times a test may be taken.

How long are your Tests and in what format are they written?

Our tests include ~5 True/False or Multiple Choice questions for each PDH credit offered. For example, a PDH test worth 2 Professional Development hours would include 10 questions.

Once I start taking the Test online, is it timed?

No. You have as much time as you would like to complete the test.

If I quit a Test in the middle can I come back to it?

Yes. When you click Next to enter your answer for a question, the system remembers your answers and will return you to the questions you have not answered when you return to the quiz. You can edit your answers at any point during the quiz if you wish.

How often can I retake a test if I don’t pass the first time?

You have one year from the purchase date to complete and pass the course. Current PDH guidelines do not limit the number of times a test may be taken.

What do you send me when I finish the course?

Our system will allow you to immediately print your certificate of Completion when you successfully pass each Test.

Can I access the material from a different computer than where the order is placed?

Yes, when you purchase an online course you may access it from any computer that has internet access. So if you were to purchase your online course from work, you would then also be able to access your courses from home as well.

How long does it take to process required documents and exams?

Everything is processed immediately. When you complete an exam, our system immediately scores it and provides you with the result. Once you pass the exam, you have instant access to your certificate of completion. There is not waiting for an email or other delay.


Registration and Login

 Do I have to login to browse the PDH-Pro.com website?

No. The only time you need to login is when:

you decide to purchase a course and take the quiz
you need to access your account

Would I be able to edit my account information?

Yes. Just click on “Account”, and then click on “Edit Profile”.

What if I forget my password?

Please click on my account and then click on “Forgot my Password” to retrieve your password. If you are unable to retrieve it, please contact us at admin@PDH-Pro.com.

How does PDH-Pro.com process my personal information that I provide?

PDH-Pro.com will use your personal information internally as follows:

to generate and submit your “Certificate of Completion” online each time you pass a course quiz.
to notify you periodically of new courses or specific course discounts being offered (optional).

Does PDH-Pro.com share my personal information with third parties?

PDH-Pro.com will only share your personal information with select third parties for the fulfillment of the following services:

to process your payment with our secure payment processing affiliate.
to provide your state engineering licensing board with pertinent information (as required by certain states).

My personal information has changed. How can I update it?

You can update your personal information by pressing ” Account”.


Fees and Payment

 What is the price of each course?

The normal price is $9 per one PDH credit earned at PDH-Pro.com. However, discount rates are available depending on the discount coupon applied.

How do I get a price listing of the courses offered?

To get a price listing of the courses offered, please click on browse courses.

What payment options does PDH-Pro.com accept?

PDH-Pro.com accepts payments in one of the following ways:

by a major credit card (Visa, MasterCard, American Express or Discover). Simply follow the payment instructions after you click on “Buy Now”.

How does PDH-Pro.com secure my online payment?

PDH-Pro.com uses VeriSign to process your online credit card payment. VeriSign uses the industry-standard Secure Socket Layer (SSL) technology to encrypt the information you provide us when you subscribe online. VeriSign receives this information as a scrambled code, and then decrypts it on their secure servers. Therefore, your credit card information cannot be read in transit as it is secured with VeriSign.

Is it safe to use my credit card on your website?

Yes. The PDH-Pro website protects the security of your information during transmission with SSL, which encrypts the connection between your Computer and our Servers. This site is constantly updated to ensure Security and compliance with State and Federal Regulations. The PDH-Pro website accepts VISA, MasterCard, American Express, and Discover.

What should I do if my online payment did not get processed?

If your transaction did not go through, please verify that the information you entered is correct. If the problem still persists, please contact us at admin@PDH-Pro.com.

What type of discounts does PDH-Pro.com offer?

PDH-Pro.com offers the following discounts:

25% discount on all courses if you become a member of our corporate discount program. Refer to our Corporate Enrollment Program for details.

20% discount on your next three (3) courses if you refer a P.E. or a course provider to PDH-Pro.com. Refer to our PE Referral Program and Course Provider Referral Program for details.

Do you offer Group Discounts?

Yes. Simply email us at admin@PDH-Pro.com or call us at 508-298-4787 and we will work out a fair discount based on the size and needs of your Professional Organization.

Can I prepay with a check instead of using a credit card?

Yes. Simply email us at admin@PDH-Pro.com or call us at 508-298-4787 to place your order and we will send you an invoice.

My organization is looking to build a relationship with a Vendor who will invoice us.

We understand that some organization prefer to issue purchase orders for training. We are happy to accommodate your payment requirements. Simply email us at admin@PDH-Pro.com or call us at 508-298-4787 to apply for an Account.

Why didn’t my credit card transaction go through?

Your credit card transaction may not have gone through due to a discrepancy between the billing address you entered during the transaction and the address associated with the credit card itself. Another common problem is related to data entry errors for credit card expiration dates.

Do you have a shopping cart?

Yes, our shopping cart feature is integrated into our courses and package deals.

What do I do if I have questions, problems, or concerns about my course?

1. Contact us by phone – we may be reached at 508-298-4787

2. Send us an Email! admin@PDH-Pro.com
Please allow 24 hours for email responses.


Certificates, Recordkeeping, and Reporting

 What documentation will PDH-Pro.com provide me with as a proof for completing my course?

As a proof of completing your course, PDH-Pro.com will provide you with a “Certificate of Completion”.

How do I obtain my “Certificate of Completion”?

Upon passing the quiz, you may view and print the “Certificate of Completion” instantly by clicking on “Certificate” in the Course page. Alternatively, if you wish to retrieve this document at a later time, you may click on “Account” then go to the “Certificate” column and click on the certificate for the appropriate course to download your “Certificate of Completion”.

Do I submit the “Certificate of Completion” to my State Licensing Board?

The only time you need to submit your “Certificate of Completion” to your State Licensing Board is when:

  • you are required to do so as part of the license renewal process
    you are being audited
  • Does PDH-Pro.com maintain records of my course activities?

PDH-Pro.com maintains your course activity records for a 10-year period which exceeds the requirements of any State Licensing Board. However, you are ultimately responsible for tracking and maintaining all your course activity records for the remaining states. Therefore, we highly recommend that you print the “Certificate of Completion”, prepare a PDH Activity Log and save both documents for your records.

Does PDH-Pro.com submit my course activities to my State Licensing Board?

No, we do not submit your course activity records to the various State Licensing Boards. We maintain copies of your records, including the Certificate of Completion, for all courses you complete. These records include your name, the name of the course you successfully completed, the date you completed the course, the sponsoring organization, and the PDH credits earned. You are ultimately responsible for submitting all you course activity records required by your State Licensing Board.


State Board Requirements

What is my board’s requirement for the number of PDH credits required for license renewal?

The number of PDH units required for license renewal varies by jurisdiction. For U.S. states that require continuing professional competency activities, it is typically between 12 to 15 hours if renewed annually or 24 to 30 hours if renewed biennially. For users in the U.S. you can check your state requirements on PDH-Pro.com.

What type of activity is accepted for PDH credit by the state engineering licensing boards?

State boards typically accept a PDH activity that meets the following criteria:

“A course or activity whose purpose and objective are clear with a content that will maintain, improve or expand the skills and knowledge of the licensee’s field of practice.”

Correspondence, distance learning and internet courses are accepted by all the states that require engineering continuing education activities provided that the course meets the above guidelines and provided that completion of the course can be independently verified. The state boards consider completion of the course to be independently verified if you must take and pass a quiz to successfully complete the course, the quiz is graded and the results are kept on file by the course provider for a prescribed length of time (the number of years varies for each state).

Will my engineering board accept PDH credits awarded by PDH-Pro.com?

All of the courses provided by PDH-Pro.com comply with the guidelines set forth by the National Council of Examiners for Engineering and Surveying (NCEES). As such, courses provided by PDH-Pro.com are accepted by all state boards that require Continuing Professional Competency Activities to maintain engineering licensure. However, PDH-Pro.com is not an approved sponsor of Continuing Professional Competency Activities in the states that pre-approve sponsors – Florida, North Carolina, Louisiana, and New York.

In all the other U.S. states that mandate Continuing Professional Competency Activities to maintain licensure, it is the individual engineer’s responsibility to ensure that activities meet the board’s guidelines.

Are PDHPr0.com course credits guaranteed to be accepted by my board?

PDH-Pro.com guarantees that every course we offer will be accepted by your board when the course content is relevant to your professional development such that it will “maintain, improve or expand the skill and knowledge of the licensee’s field of practice”. It is ultimately your responsibility to review the content of a course to determine whether it meets this requirement. Nevertheless, PDH-Pro.com will provide a full refund of your money in the event that any course we offer is not accepted by your licensing board for any reason.

How many online continuing education credits can I take each renewal period?

To find out about the limit of online credits (or any other specific information about your continuing education competency program), click on your state of licensure under state requirements.

What are the criteria for PDH-Pro.com courses to be accepted by my State Licensing Board?

If you are a registered Professional Engineer in states that do not pre-approve continuing education sponsors or courses, then it is ultimately your responsibility to ensure that the course you wish to take is in compliance with the requirements of your State Licensing Board.

Generally, the State Licensing Boards for these states will accept online continuing education courses provided that:

“A course or activity whose purpose and objective are clear with a content that will maintain, improve or expand the skills and knowledge of the licensee’s field of practice” as recommended in the NCEES CPC Guidelines.

The completion of the course can be independently verified by taking a quiz and grading it with the results being maintained by the course provider for a specific period of time.

Since PDH-Pro.com courses are prepared in compliance with all state board requirements and in accordance with the NCEES CPC Guidelines, they are considered to be accepted courses by all other State Licensing Boards. Our courses are also supplemented with a professional quiz process intended to evaluate the engineer’s effort to strengthen and maintain competency in the technical, managerial, or ethical fields.

What is a CEU?

CEU stands for Continuing Education Unit which is a conventional form of measure for continuing educational programs.

What is a PDH?

PDH stands for Professional Development Hour and is defined as one contact hour (minimum of 50 minutes) of instruction, presentation or study.

What is the relationship between a CEU and a PDH?

1 CEU = 10 PDHs

How do I know if my State Licensing Board mandates continuing education requirements?

Currently there are 39 states that mandate continuing education requirements. To check if your State Licensing Board is one of the 39 states, please click on state requirements.


Technical Questions

Why am I unable to login on PDH-Pro.com?

Please verify your User ID (email address) and Password and login again. Make sure that you turn off the “All Caps” button as they are case-sensitive. If you are unable to login, click on “Forgot your Password”, and we will send you your login information. If you still can’t login, you may need to adjust your web browser to accept cookies.

Why am I unable to access your PDF files?

You need to have Adobe Acrobat Reader installed to view and print PDF files. Please click on the icon below to download the latest free version of the Adobe Acrobat Reader.

Why am I unable to take the quiz after completing the payment process?

Once you successfully complete your payment, click on the course in the Current Courses section and then select the “Exam” icon to proceed to the quiz.

Why am I unable to view or access the “Receipt of Course Purchase” or the “Certificate of Completion” after submitting the quiz?

You can access your information by clicking on my account and downloading your “Receipt of Course Purchase” and “Certificate of Completion”.

Why am I unable to find my completed course records in my account?

This is most probably because you have more than one account with us due to a change in your email address. You may elect to use the old account to access your records, or request that we combine both accounts by providing us with your old and new email addresses.

What Internet Browser and plug-ins are recommended for viewing your classes?

We have gone to great lengths to ensure complete compatibility of our learning system with certain internet browsers therefore, PDH-Pro currently supports product functionality within Internet Explorer(version 6 & greater), Firefox(version 2.0 & greater), Safari and Chrome. We are working to expand product support for additional browsers in future releases.